Home Services
Home Services
In addition to bespoke domestic staff training in situ (client’s home, private yacht, hotel), the agency provides services for managing and monitoring the quality of cleaning by household staff (Cleaning Quality Supervision) and creating a Virtual Closet (Digital Catalogue of Clothes).
Services are provided directly at a client’s home.
Household staff who maintain order and cleanliness every day are the heroes of the invisible front. They need to know a thousand nuances and be able to create comfort in the house with a wave of their hand. Responsibility for the smooth operation of staff lies with the house manager. And if there is no house manager in the apartment or house, the cleaning supervisor from the Very Important Personnel agency will help you.
If a housekeeper had housekeeping training by the Very Important Personnel agency, monitoring the quality of cleaning of household staff will help certify the staff and correct the mistakes that a housekeeper still makes. The agency trainer will coach her, so that she confidently and calmly produces the ideal result that an employer expects. This is especially important if you have a new housekeeper who needs time to adjust to her new job.
If housekeepers have not been trained before, Cleaning Quality Supervision will give an idea of their mistakes, which the trainer will notice and correct during her cleaning. The trainer will adjust the housekeeper's work in terms of speed and quality, share “tricks”, and an employer will receive the detailed report with recommendations on what cleaning products need to be purchased or what needs avoiding if it harms interior surfaces, the trainer will also give advice on optimising the housekeepers’ work.
How many days does Cleaning Quality Supervision take?
The duration of Cleaning Quality Supervision is 1 day; the number of days can be increased to 5 at a client’s request, depending on the required level of staff training and synchronicity in their actions. Our goal is to teach you how to do the job flawlessly.
Why do you need a Digital Catalogue of Clothes?
- Possibility to transfer your entire wardrobe to the digital catalogue so that you can effectively manage your wardrobe.
- Now you can entrust maintenance of the catalogue to a laundress, a wardrobe manager, a butler, personal shopper and the creation of looks to a personal stylist.
- You will know what you wore or will wear on a specific day (calendar).
- You will create outfits for every day (business wardrobe, social life, sports, vacation, casual).
- You will be able to quickly create a packing list for your suitcase for a trip.
- You will assess which areas you lack clothing in – work, sports, leisure, social life, travel.
- You will be able to keep track of and analyse the wardrobe of each family member (never worn, most worn items, how many times an item was worn, amount of clothes in total, total looks, by colour, by brand, by status, by season).
- The Nanny can create outfits for a week for kids and coordinate them with the mother remotely.
- The Wardrobe Manager can quickly manage the wardrobe, control the number of certain items, and make shopping lists of what needs to be purchased or is missing.
- The Laundress will know exactly where a particular wardrobe item is located so that there are no complaints from the employer. She will easily be able to make lists of items of clothing that need to be handled - put away for seasonal storage; coordinate with the employer what to do with worn-out items; whether it is possible to remove some of the clothes that are not worn in order to make room. This will save the employer time by not having a personal meeting with the laundress and sorting out the wardrobe.
- The House Manager or Wardrobe Manager will be able to fully control the information about the wardrobe and its movement between objects. Regularly receive analytics on damaged items, expenses for dry cleaning, ateliers, and clothing purchases.
- A personal stylist will be able to do a colour analysis of the wardrobe, create clothing looks remotely and create a shopping list.
- A personal shopper can prepare a selection of clothes for purchase based on a wish list or for individual fitting at home.
- Most importantly, from time to time, you will be able to add and update the data of your virtual closet via mobile phone, add new items to it via iPad and remove the items that you decide to get rid of via laptop.
The Wardrobe Management service consists of several stages:
- Virtual Closet. Development of a Digital Catalogue of Clothes.
- Creating looks for all areas of life and its activities.
Virtual Closet service
- Photo session. The number of days required for photography depends on the number of items of clothing.
- Fixing the details for each item of clothing.
- Development of a Digital Catalogue of Clothes.
- Creating outfits for all areas of life and activities (additional option).
The fee of the Very Important Personnel agency’s services for creating your virtual closet will depend on the number of items of clothing that need to be photographed, the degree of detail for each item of clothing, and the time to fill the application with information and photos.
Creating outfits for all life areas and activities
Additional service is the creation of complete clothing outfits in a virtual closet for all life areas and activities of a client:
- The Going-Out Capsule Wardrobe;
- Evening Capsule Wardrobe;
- Office Capsule Wardrobe;
- Travel Capsule Wardrobe;
- Business Travel Capsule Wardrobe;
- Athleisure Capsule Wardrobe;
- Holiday Capsule Wardrobe;
- Casual Year-Round Capsule Wardrobe.
Service description:
- interview with a client or a representative to analyse all life areas, activities and preferences;
- wardrobe analysis;
- creating outfits;
- shopping recommendations – a list of necessary items and accessories that need to be purchased for your wardrobe.
Cleaning Quality Supervision
Everyone knows the following cleaning “bottlenecks”:
- Lack of thorough cleaning. The most obvious areas are cleaned, while hard-to-reach areas are left untouched or cleaned less frequently. The result is the dirt left in the hope that an employer will not notice it.
- Errors in cleaning technology by housekeepers and annoying mistakes as a result: stains on mirrors, “finger marks” on shiny surfaces, dark spots on chrome surfaces, tarnished marble floors, etc.
- Lack of proper cleaning and care products, necessary equipment and, as a result, poor quality cleaning or improper care, which leads to damage to interior surfaces.
- The new housekeeper lacks experience, the quality of cleaning does not meet the expectations of employers.
- Superficial approach to checking the quality of cleaning. Absence of checklists for housekeepers and inspection sheets for house managers leads to poor quality of cleaning and lack of proper work quality control, timely detection of defects and their prompt elimination through training.
The agency trainer is a professional private house manager with extensive experience as the head of the housekeeping department in a number of five-star hotels. She supervises housekeepers’ work in your house all day long. She checks quality, speed, order of actions. She reveals all the flaws that affect the quality and level of service, corrects work and the algorithm of actions, shows how to get the job done faster, more efficiently and with better quality.
If there are several housekeepers in a house, the supervisor evaluates teamwork, eliminates errors, and coordinates work of the housekeepers. The supervisor evaluates the behaviour and appearance of the housekeepers, corrects errors in behaviour and communication and makes recommendations for improving the service. She analyses cleaning products and cleaning equipment and gives care recommendations.
The agency trainer
- 30 years in the hospitality industry.
- She has been the Head of the Housekeeping Department in world-renowned 5-star hotel chains for more than 20 years.
- She worked as the House Manager of a large household for 4 years, supervising the work of 10 housekeepers daily. She is an expert of the First Club of Hospitality Professionals.
The trainer will demonstrate how to carry out all the processes correctly and work through them with the housekeepers, share exclusive “tricks”, help avoid mistakes, help correct the technique, work through all the mistakes, share subtleties and knowledge of care, teach well-coordinated teamwork, and reveal the secrets of productive and efficient work in the house.
The client will receive the detailed report on the cleaning and care products that need to be purchased, as well as recommendations on cleaning equipment and general recommendations on what needs to be purchased so that everything in the house is service-perfect.
You can stop looking at the cameras, waiting for the housekeeper to correct herself. Hire a supervisor. Tell us about all the issues that upset you, and we will work through them with the housekeepers.
Unexpectedly at home alone and having to watch the housekeepers work? Are you upset when you see how the housekeeper incorrectly uses household appliances or cleans both the toilet and the rooms with one cleaning cloth? It’s time to call the professional trainer to urgently correct the housekeepers’ performance.
Trying to understand whether you need to change the housekeeper or whether you can still fix the situation by showing the housekeeper her “blind spots”? Invite the agency. The trainer will work through all the necessary processes with the housekeeper so that she can perform high-quality work confidently and without errors.
The housekeepers are afraid of their employers, they are afraid to ask the question again. And if the housekeeper has never been trained, she then accumulates a huge number of unanswered questions. We will be her mentor, we will tell and show her how to do her work so that the result corresponds to first-class service. What could be better than a fresh look from the outside perspective?
We will adjust the work of a housekeeper without the employer shouting at her and inducing further fear of him. After a conflict with the owners of the house, the housekeeper becomes constrained and withdraws, she is afraid to take the initiative and fades into the background.
Sometimes they simply have no one to talk to about procedures, ask for advice and get a professional answer. They may lack quality equipment or good cleaning and care products for work, but they are afraid to ask their employer. They need someone who can convey the information to the employer and justify it on their behalf.
Add something new to the housekeepers’ everyday work life that will allow them to acquire new knowledge, get answers to questions, case studies, and consultations on cleaning technology. Gift your housekeepers a “team building” activity. After supervision, they are not afraid to take initiative, they are not afraid of work, since all the issues have been worked out with them, they feel more confident and know what to do in a given situation with the employer.
After training, each housekeeper receives free 30-day access to the online course on cleaning the house and caring for complex surfaces with video lessons to reinforce theoretical and practical material.
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Virtual Closet
High profile families today want to manage their wardrobe – to have complete understanding of its composition by colour, number of items in each category, detailed information about each item, to be able to control the movement of wardrobe items, to pack a suitcase while sitting in a traffic jam, to give orders to staff, to create outfits and add them to the calendar.
It is easy to manage your wardrobe when you have one closet, but when there are thousands and tens of thousands of pieces of clothing and they are all in different locations, this requires a professional approach to wardrobe management.
Virtual Closet (Digital Catalogue of Clothes) is an application in which you manage your wardrobe from your phone, tablet or computer.
You can analyse your wardrobe by category, condition, frequency of use or area of employment. You can make lists of what you need to buy and send them to your personal shopper.
Thanks to the daily calendar, you can plan outfits with your personal stylist weeks and months in advance, review past periods and take notes.
You can at any time transfer control of your wardrobe to another person or add new people who will work with your wardrobe.
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